In this digital age smartphones are everywhere and for any task, you can think of, an app exists to perform it. Mobile apps are taking over the world with no matter what industry or sector. However, the hospitality industry is no exception. We know guest service is the king in the hospitality industry. They always expect a superior service experience. So that they are using their smartphones for all most and everything. A hotel mobile app can redefine your guest or visitor experience and improves the important part of your hotel or hospitality service mechanism. How your hotel or resort leverage mobile platforms for hotel operations, branding, guest loyalty, marketing, advertising, cross-selling, and so on?
With all signs directing to the continued rise in mobile booking, let’s take a deep look at why your hotel or hospitality business should launch your own mobile app.
People are now finding new ways to solve their own inquiries. Most commonly they use to do this is by downloading apps. While they are booking your hotel, they expect to be able to easily check their details and interact with your hotel instantly through your hotel app rather than by email, phone, or web browser. If you don’t have an app, they may decide to book elsewhere.
You can easily make conversation with your guests through an app, this will allow your guests to clarify details or make requests if you are offering any special deals and promotions or ask for feedback. A mobile app also allows you to integrate with other communication channels like social media or push notifications. This will help your guest to never miss any updates or offers.
A Hotel brand mobile apps makes simple for your guest or visitors to give feedback directly about your hotel or resorts, before, during and after their stay. This makes you nip in the bud any potential negative reviews, as well as rectify a situation to ensure guest satisfaction and brand loyalty. It will also help you to create brand awareness by making it easy for your guests to share their hotel experiences via social media.
By integrating your booking system with a mobile app, users can literally do all their process in one place. They can book, confirm, request changes, purchase extras, receive and send messages – all within your mobile app. This creates a faster and less confusing experience for your guests.
With a mobile app, your staff can address the guests faster and improve the efficiency of communication. Also, if anybody downloads your hotel booking app and if they are showing an active interest in your hotel then, you can potentially capture a direct booking before they look elsewhere.
Guests are always looking for convenience on a trip, so helpful suggestions go a long way. You can curate a personal guide for your guests or visitors by showing them about all the features of your hotel, nearby sightseeing, and where they can shop and eat etc with your hotel guest app.
The mobile apps can serve as a self-service option for the hotel guests in terms of:
So, a hotel room service mobile app can facilitate a self-service model for your guest that prefer any type of interaction.
However a hospitality accounting mobile application is a great way to boost your staff’s mobility without sacrificing on productivity. While there are a lot of mobile apps for hotel management out there that share similar features.
You can also integrate Beacon technology to your hotel mobile app, that will help you to easily gather guest data in order to offer personalized services. Connecting a hotel mobile app with Beacon technology is the equivalent of giving each of your guests a dedicated ‘personal concierge’ experience.
If you want to develop a mobile app for your hotel or hospitality business and if you are still confused where to address in order to develop a mobile app for your business then turn to the mobile app development team of Techware Solution. We are the leading hospitality software solution provider, with extensive experience in developing mobile apps for hotel industry. Our beacon based online food ordering mobile app, Quick Food enables restaurant owners to manage and streamline their workflow and also make their customers to order quickly online.
Drop us a line or give us a call and we’ll consult you in regards to your hotel mobile app development and what all features does your hotel mobile app include?
Planning always comes handy, especially when planning something complex such as developing web and mobile application for your business. Are you looking to make your business with new technologies and earn money? Once you define your goals with Techware Solution it becomes much easier to achieve you goals.